Cancellation Policy

Class Cancellation policy

Class cancellation can be done anytime once you log in onto your account.

Due to limited spaces at our Sliema Studio if a class is cancelled 2 hours or less prior class starting time, the class will be deducted from your package. If you are on an Unlimited Membership, the Membership will be put on hold and unblocked at a €7 charge.

The Cancellation Policy does not apply for bookings at HotYogaMalta Mosta Studio.

Cancellaion fee does not apply if you have been on waitlist.

 

Refund policy

 

If for any reason you decide not attend your class/classes full refund will be given if membership/ class is not used, with no questions asked. Once you use your membership we are unable to offer refund but will gladly transfer your existing membership to your buddy upon your request.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Customer's account must be in good standing
  • Service must not be used
  • Service malfunctions or doesn't work as described

If the conditions listed above are not met, we reserve the right not to issue a refund. It's important to keep in mind that there is often a difference between a service that doesn't work and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the service is not working.

Contacting us

If you have any questions about this Policy, please contact us.